Discover how the Reviews for canceled orders rating system on Fiverr promotes trust and benefits both buyers and sellers. Learn how to provide feedback, and understand the visibility of reviews, and important considerations. Find quick links to providing reviews as a buyer or seller, along with FAQs to address common queries.
Reviews and ratings play a crucial role in fostering trust within the Fiverr marketplace. Our commitment to maintaining a reliable review system benefits both buyers and sellers. This help center article provides a comprehensive guide on reviews and ratings, covering topics such as how to provide feedback as a buyer or seller, the visibility of reviews, and essential considerations.
Public Review Section: Buyers have the opportunity to provide a star-rating review and a written comment in the Public Review section. They can also choose to publish or hide a work sample of the completed project. The buyer’s rating, comments, and published work sample will be visible on both the seller’s profile (under reviews) and the Gig’s page (as part of the Live Portfolio).
Scenarios for Leaving Reviews and Ratings:
- For buyers, after an order is delivered and marked as Completed.
- For buyers, canceled orders with good communication between the buyer and seller, and orders with upcoming deliveries. Once the buyer has provided feedback for the order, the seller will have the option to add their own feedback.
Providing a Review as a Buyer: Upon receiving a completed order, buyers can leave a review by following these steps:
Reviews for canceled orders on the Fiverr.com website
Reviews for Canceled Orders: Buyers can still share their experience by leaving a review for canceled orders under specific conditions: a. Review Timeframe: Buyers (excluding first-time buyers) can leave a review for canceled orders within 14 days from cancellation if the case involved lateness and unresponsiveness. b. Review Exclusion: Reviews for canceled orders do not apply to orders made by mistake.
Rating Topics: Buyers will rate the following aspects of the completed order:
- Communication with Seller: How responsive was the seller during the process?
- Service as Described: Did the result match the Gig’s description or Custom Offer?
- Buy Again or Recommend: Would you recommend buying this Gig?
- What was it like working with this Seller?: Buyers have the opportunity to provide free text explaining why they bought the Gig and if the seller helped them achieve their goals.
Public vs. Private Feedback: Twenty-four hours after the buyer leaves a public review, the option to leave a private review becomes available. Buyers will receive an email and a notification on Fiverr informing them of the ability to leave a private review. Private reviews assist Fiverr in improving the buying experience and remain confidential, not visible to other buyers or sellers.
Providing a Review as a Seller: Once your order is complete, your buyer will be able to leave a review. Upon receiving the buyer’s review, you will be notified and given the option to leave your own review. Only after you submit your review of the buyer will both reviews become visible on the platform. As a seller, you can also leave a public comment on a buyer’s review, which will be visible on your Gig. Please note that in the case of a canceled order, the seller cannot rate the buyer but can comment on the buyer’s feedback.
Important Things to Know: When leaving a review or comment, please remember to remain respectful and represent your business in a positive manner. Potential buyers will be able to see your communication. Fiverr strictly prohibits sellers from manipulating or pressuring buyers into providing positive feedback.
Please note: Customer Support only removes reviews that violate our Terms of Service. It is against Fiverr’s policies for sellers to solicit reviews from buyers in exchange for refunds, discounts, upgrades, or any other additional benefits.
Check: Fiverr Questions & Answers For English Test
FAQs:
Remember, as a buyer, you can choose to leave a review and rate your experience. Sellers, on the other hand, can respond to the review on their Gig page but cannot leave a review for the buyer.
Why can’t I add a review to my order? fiverr.com
Both buyers and sellers have up to 14 days to provide a review. After this timeframe, the option to provide a review is no longer available.
My order is still active. Can I add a review? Fiverr website
If the order is still in an active status (In Progress, In Revision, Late, or Very Late), the option to add a review is not yet available. This option only appears after delivery when the order is marked as completed or in certain cases of a canceled order. Reviews for canceled orders
Can I change my review? on Fiverr
If you wish to change your public review, please reach out to Customer Support within 30 days from the time you left the review. Customer Support can edit a review only in specific situations where the criteria are met. Reviews for canceled orders
Are canceled orders eligible for reviews?
Yes, buyers can leave a review for canceled orders under specific conditions:
Review Timeframe: Buyers (excluding first-time buyers) can leave a review for canceled orders within 14 days of cancellation if the case involved lateness and responsiveness. Review Exclusion: Reviews for canceled orders do not apply to orders made by mistake. Reviews for canceled orders
Can sellers rate the buyer in a canceled order?
No, in the case of a canceled order, the seller cannot rate the buyer. However, the seller can comment on the buyer’s feedback.
How long does it take for private reviews to become available?
Twenty-four hours after leaving a public review, the option to leave a private review will become available to buyers. An email notification and a notification on Fiverr will inform the buyer about this ability. Reviews for canceled orders
Are private reviews visible to others?
No, private reviews are confidential and will not be shared with or visible to other buyers or sellers. They are meant to assist Fiverr in improving the buying experience.
Can sellers solicit reviews from buyers?
No, it is against Fiverr’s policies for sellers to manipulate or pressure buyers into providing positive feedback. Sellers cannot offer refunds, discounts, upgrades, or any other type of additional benefit in exchange for reviews. Reviews for canceled orders
What should I keep in mind when leaving a review or comment?
It is important to remain respectful and represent your business in a positive manner when leaving a review or comment. Remember that your communication will be visible to potential buyers. Reviews for canceled orders
Can Customer Support remove a review?
Customer Support only removes reviews that violate Fiverr’s Terms of Service. They do not remove reviews unless they meet specific criteria outlined in the policies. Reviews for canceled orders